Frequently Asked

Questions

Everything you need to know about ThermaLoop and how it helps you take control of stress.

How does ThermaLoop work?

ThermaLoop continuously monitors your heart rate through its PPG sensor and learns your personal baseline. When it detects a significant rise that may indicate a stress spike, its on-device system evaluates the change in real time. It can then deliver a controlled cooling or warming response through the Peltier thermal system while the LED halo reflects your current stress zone. The companion app records these events so you can understand your patterns over time.

Is ThermaLoop a medical device?

No. ThermaLoop is designed as a wellness and biofeedback wearable, not as a medical device. It is intended to help you become more aware of stress patterns and support real-time stress interruption. It is not designed to diagnose, treat, cure, or prevent any medical condition.

Can I customize the temperature and alerts?

Yes. Through the companion app, you can adjust your heart-rate thresholds, choose your preferred thermal intensity, and set notification preferences that work best for you.

How long does the battery last?

Battery life will depend on how frequently ThermaLoop monitors and activates its thermal feedback system. Final battery specifications will be confirmed before launch. We’ll publish the tested battery life and charging details when the product is ready.

Is ThermaLoop compatible with my phone?

ThermaLoop is being designed to work with both iPhone and Android devices through its companion app. Specific operating-system and device requirements will be published before launch.

Can I wear ThermaLoop all day?

ThermaLoop is designed for everyday wear and to support you throughout different situations, from working and studying to driving and high-pressure moments. Comfort, skin contact, thermal intensity, and battery life are all considered in its design. Follow the final product’s wear and safety guidelines once available.

 

Is my data safe and private?

Privacy is an important part of the ThermaLoop experience. The companion app is designed to give you control over your data and how it is used. We will clearly explain what information is collected, how it is stored, and when it is shared in our Privacy Policy before launch.

What's included in the box?

The ThermaLoop package is expected to include the ThermaLoop wearable, its wrist band, charging accessories, and a quick-start guide. Final box contents may vary and will be confirmed closer to launch.

Where can I buy ThermaLoop?

ThermaLoop will be available through the official ThermaLoop website at weartheloop.com. Join the waitlist to be notified when orders open and when the product becomes available.

Still have questions?

We are here to help. Reach out to our team
and we will get back to you.

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